Slotting Services > Case Support

SlotLE™ and Slot3D™ Case Support gives you the assistance you need in a high-paced business world that does not allow for loss of productivity. Delivered directly by IDS Engineering, Case Support gives you quick access to highly skilled technical experts with a broad range of experience in your specific industry.

Case Support is designed for organizations that require telephone support during normal business hours, Monday to Friday (8am - 6pm EST). Get toll-free access to reliable technical expertise, guaranteed response times, and much more. Gain immediate access to Technical Experts and get help on a case by case basis.

Case Support is only $240 per case*.

It’s Easy!

1. Call 866-657-2600.
2. Provide a Technical Support Representative with the following information:
   • Your Name
   • Your Company Name
   • Your Primary Contact Number
   • Credit Card Information
3. A Support Case Number will be communicated to you by the Technical Support Representative.
4. Explain your support issue.
5. The Technical Support Representative will work with you to resolve the issue.
6. The credit card will only be charged once the case is completely resolved. If the support call is a result of an error created by the software then no charge will be applied.

* Single Case not to exceed 5 hours of support time.